Privacy Policy
Last Updated: 18 September 2025
At Big Boy Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and staff.
1. Information We Collect
We may collect the following types of information when you use our services:
Personal Information: Name, phone number, email address, home or business address, and payment details.
Vehicle Information: Vehicle registration number, make, model, and condition.
Service Information: Location details, towing requests, accident/incident details, and insurance information (if applicable).
Website Data: IP address, browser type, device information, and site usage data collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Provide towing and roadside assistance services.
- Respond to enquiries, bookings, and emergency requests.
- Process payments and issue invoices.
- Communicate with you regarding service updates, confirmations, or follow-ups.
- Improve our website, services, and customer experience.
- Comply with legal obligations or insurance requirements.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
Service Providers & Partners: Insurance companies, roadside assistance partners, mechanics, or subcontractors (only as necessary to complete your service).
Legal Authorities: If required by law, regulation, or court order.
Payment Gateways: Secure third-party processors to complete transactions.
4. Data Storage & Security
- Your data is stored securely in compliance with Australian Privacy Principles (APPs).
- We use encryption, firewalls, and secure servers to protect against unauthorized access.
- Only authorized staff and service partners have access to personal data when necessary.
5. Cookies & Website Tracking
Our website may use cookies or similar tracking technologies to improve user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may affect site functionality.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your information (subject to legal and service obligations).
- Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the “Last Updated” date changed accordingly.
9. Contact Us
If you have any questions or requests about this Privacy Policy or how we handle your information, please contact us:
Big Boy Towing
📍 Hobart, Tasmania, Australia
📞 0481 103 127
🌐 https://bigboytowing.com.au